Track an order
Your order reference and the phone number the payment prompt was sent to. There is no account and no password — those two are enough.
Order
Payment not confirmed yet
The order is recorded and the payment has not been confirmed. If you completed the prompt on your phone, check again shortly. Nothing is sent until the payment is confirmed, and nothing more is needed from you in the meantime.
Payment confirmed
The payment is confirmed and the order is being packed. It is dispatched from Nairobi.
Arriving by .
The payment did not complete
Nothing was charged. The prompt was cancelled, timed out, or was not completed. Place the order again to get a new prompt.
This order needs checking by a person
Something about this payment does not add up and it has been flagged rather than settled either way. Get in touch with the reference above and it will be sorted out by hand.
What was ordered
- Faith hoodie0 × KSh 3,500
- Crush bucket hat0 × KSh 800
- Bullet pendant0 × KSh 1,400
- Personalised hoodie0 × KSh 2,800
- Crew tee0 × KSh 650
TotalKSh 0
That order cannot be found
Check the reference and the phone number — the reference is on your confirmation screen, and the phone number is the one the payment went through. If both are right, get in touch on the contact page and it will be looked up by hand.